Welcome - ERTH Power
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Welcome2024-02-06T20:13:51+00:00

Welcome to the Community

We are proud to be Your Hometown Utility

ERTH Power Corporation is a licensed distribution company (LDC) providing safe and reliable delivery of electricity to approximately 25,000 residential and commercial customers within our licensed boundaries. Areas that we currently service are the municipalities of Aylmer, Port Stanley, Belmont, Ingersoll, Thamesford, Otterville, Norwich, Burgessville, Beachville, Embro, Tavistock, Clinton, Mitchell, Dublin, and Goderich.

Understanding Your Bill

You can expect to receive your first ERTH Power bill within 6-8 weeks from the date you move in.

After that, you will receive a monthly bill around the same time each month. Your monthly bill includes three types of charges – delivery, electricity, and regulatory charges. The Ontario Energy Board (OEB) is responsible for regulating electricity prices for residential and small commercial consumers. Customers that live in the Town of Aylmer, Town of Goderich, or County of Oxford may also be billed by ERTH Power for water and sewer charges on behalf of the Municipality/County.

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Paying Your Bill

Payment of your bill is due 20 days from the bill issue date.

There are many convenient and efficient ways to pay your ERTH Power bill. Choose one of the following methods that is right for you.

  • Pre-Authorized Payment
  • Online Banking
  • Bank Payment
  • Telephone Banking
  • Credit Card

The Pre-Authorized Payment method is convenient, secure and ensures that you never miss a payment. Sign up online by completing the Pre-Authorized Payment Form.

If you are having, or expect to have, difficulty paying your bill, we encourage you to contact us as soon as possible to make a payment arrangement.

Power is Personal! Choose your electricity price plan.

Residential and small business customers who are billed under the provincial Regulated Price Plan (RPP) can choose between Time-of-Use (TOU), Ultra-Low Overnight, or Tiered pricing for their electricity.

Time-of-Use (TOU)

Learn more about TOU Pricing.

Tiered

Learn more about Tiered Pricing.

Ultra-Low Overnight

Learn more about ULO Pricing.

Stay Connected During a Power Outage

ERTH Power is committed to providing reliable electrical services to customers in our service territory. From time to time, power outages occur (most times unplanned). Our crew is ready to respond to any power outage or electrical emergency 24/7.

What to do during a power outage

  • Check your breakers – Before calling ERTH Power, check to see if your neighbours are experiencing the outage or if it is just affecting your home. If your neighbors have power, check your home’s electrical panel and breakers.
  • Report an outage – If it appears that your neighborhood is experiencing an outage, contact ERTH Power toll-free at 1-877-850-3128 to report it and we will send our service team to investigate.
  • Stay connected – Check the ERTH Power Outage Map and follow ERTH Power on Twitter and Facebook for outage updates as they become available.

Electricity Support Programs

Many people experience financial hardship making it difficult to keep up with bills. As Your Hometown Utility, helping you stay connected is a top priority. If you are having difficulty paying your electricity bill, you may be eligible for one or more of the support options that are available.

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Manage your account online! Sign up for MyAccount.

These days, almost everything is easier online. Sign up for MyAccount to view your bill, make a payment, manage your ERTH Power account, and track electricity usage with ease.

Please note: You must receive your first bill before you can sign up for MyAccount.

Frequently Asked Questions

When paying your bill through online banking, be sure to select ERTH Power Corporation as the payee and use the 10-digit account number found in the top right corner of your bill with no dashes, spaces or special characters.

Example: 00000000-01

For online banking, you would remove the dash (-).

If you are a new customer of ERTH Power, you must wait to receive your first bill before you can register for MyAccount online.

You can expect to receive your first ERTH Power bill 6-8 weeks from your move-in date.

You will need to have a copy of your bill handy to register for MyAccount.

No, ERTH Power and ERTH Solutions are two separate companies. ERTH Solutions is an affiliate company of ERTH Power, which provides water billing services on behalf of the County of Oxford and Norfolk County.

Please check your bill carefully to make sure you pay the right company. If you are an ERTH Power customer, be sure to select ERTH POWER CORPORATION as the payee through online banking. If you are an ERTH Solutions water customer located in Oxford or Norfolk County, be sure to select ERTH SOLUTIONS as the payee through online banking.

There are several programs available for eligible low-income customers who are having trouble paying their electricity bills.

Learn more about available Financial Assistance programs.

At ERTH Power, we are committed to protecting the privacy of all individuals, including our customers. Visit our Privacy page for details regarding why we collect personal information, what we do with that information, the steps we take to ensure that access to that information is secure, how you can access personal information pertaining to you, and who you should contact if you have any questions or concerns about our policies or practices.

More helpful information

Billing and Payment

Energy-Saving Tips and Tools

Electric Safety

Financial Assistance

Move In, Out or Transfer

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