Welcome to the Community
We are proud to be Your Hometown Utility
ERTH Power Corporation is a licensed distribution company (LDC) providing safe and reliable delivery of electricity to approximately 25,000 residential and commercial customers within our licensed boundaries. Areas that we currently service are the municipalities of Aylmer, Port Stanley, Belmont, Ingersoll, Thamesford, Otterville, Norwich, Burgessville, Beachville, Embro, Tavistock, Clinton, Mitchell, Dublin, and Goderich.
25,000
Customers
50
Employees
28
Fleet Vehicles
437 kms
of Power Lines
1,895 km²
Service Territory
Understanding Your Bill
You can expect to receive your first ERTH Power bill within 6-8 weeks from the date you move in.
After that, you will receive a monthly bill around the same time each month. Your monthly bill includes three types of charges – delivery, electricity, and regulatory charges. The Ontario Energy Board (OEB) is responsible for regulating electricity prices for residential and small commercial consumers. Customers that live in the Town of Aylmer, Town of Goderich, or County of Oxford may also be billed by ERTH Power for water and sewer charges on behalf of the Municipality/County.
Paying Your Bill
Payment of your bill is due 20 days from the bill issue date.
There are many convenient and efficient ways to pay your ERTH Power bill. Choose one of the following methods that is right for you.
- Pre-Authorized Payment
- Online Banking
- Bank Payment
- Telephone Banking
- Credit Card
The Pre-Authorized Payment method is convenient, secure and ensures that you never miss a payment. Sign up online by completing the Pre-Authorized Payment Form.
If you are having, or expect to have, difficulty paying your bill, we encourage you to contact us as soon as possible to make a payment arrangement.
Customer Choice Rates Options
Residential and small business customers who are billed under the provincial Regulated Price Plan (RPP) can choose between Time-of-Use (TOU) or Tiered pricing for their electricity.
Summer TOU Rates
Effective May 1 through October 31.
During the summer, people tend to use electricity more during the hottest part of the day, when air conditioners are running on high.
- Off-Peak (Weekdays 7pm – 7am, all day weekends and holidays) – 7.4¢/kWh
- Mid-Peak (Weekdays 7am – 11am and 5pm – 7pm) – 10.2¢/kWh
- On-Peak (Weekdays 11am – 5pm) – 15.1¢/kWh
Residential Tiered Rates and Thresholds
For residential customers, the threshold changes with the season to reflect changing usage patterns. In the winter period (November 1 – April 30), the tier threshold for residential customers is 1,000 kWh so that households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh.
Effective May 1 to October 31, 2023:
Tier 1
- Residential – first 600 kWh/month
- Non-residential – first 750 kWh/month
- 8.7¢/kWh
Tier 2
- Residential – for electricity used above 600 kWh/month
- Non-residential – for electricity used above 750 kWh/month
- 10.3¢/kWh
Small Business Tiered Rates and Thresholds
The Tier threshold for small business customers is 750 kWh all year round.
Effective November 1, 2022, small business consumers are charged:
- 8.7¢ per kWh for consumption up to 750 kWh/month
- 10.3¢ per kWh for consumption above 750 kWh/month
Stay Connected During a Power Outage
ERTH Power is committed to providing reliable electrical services to customers in our service territory. From time to time, power outages occur (most times unplanned). Our crew is ready to respond to any power outage or electrical emergency 24/7.
What to do during a power outage
- Check your breakers – Before calling ERTH Power, check to see if your neighbours are experiencing the outage or if it is just affecting your home. If your neighbors have power, check your home’s electrical panel and breakers.
- Report an outage – If it appears that your neighborhood is experiencing an outage, contact ERTH Power toll-free at 1-877-850-3128 to report it and we will send our service team to investigate.
- Stay connected – Check the ERTH Power Outage Map and follow ERTH Power on Twitter and Facebook for outage updates as they become available.
Electricity Support Programs
Many people experience financial hardship making it difficult to keep up with bills. As Your Hometown Utility, helping you stay connected is a top priority. If you are having difficulty paying your electricity bill, you may be eligible for one or more of the support options that are available.
Manage your account online! Sign up for MyAccount.
These days, almost everything is easier online. Sign up for MyAccount to view your bill, make a payment, manage your ERTH Power account, and track electricity usage with ease.
Please note: You must receive your first bill before you can sign up for MyAccount.