As a homeowner, contractor, or developer, it is your responsibility to ensure that any outdoor projects are done safely. If you are doing any yard work that involves digging, such as building a fence, planting a tree, installing a sprinkler system, or excavating for a pool, you must get utility locates before breaking ground to avoid hitting any underground infrastructure.
Underground utility services such as power lines, natural gas lines, water/wastewater lines, and communications lines could be buried under your property. Accidently hitting any of these services could cause serious or fatal injury, property damage, and/or a service disruption.
Requesting a utility locate is free and easy through Ontario One Call.
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At least 5 business days before you dig, submit a locate request at OntarioOneCall.ca or call 1-800-400-2255. Ontario One Call will notify underground infrastructure owners (utility providers) that you plan to dig.
Locators from each underground infrastructure owner will come out to locate the buried lines and cables on your property.
Respect the utility markers and follow the instructions that are provided.
If you have a power-related emergency please call us directly at 1-877-850-3128.
Who is Ontario One Call?
Ontario One Call acts as a communications link between buried infrastructure owners and homeowners who are planning to dig.
If you are planting a tree, building a fence or a deck, digging a new garden, or doing any project that requires you to dig, you must contact Ontario One Call at least 5 days before.
Ontario One Call will notify buried infrastructure owners that you plan to dig. Reps from each underground buried infrastructure owner will come out to mark the location of buried underground lines and cables on your property so that you can dig safely.
When do I need a locate?
You will need to get a utility locate for small or big digging projects. Whether you’re building a fence, putting in a pool, installing a sprinkler system, planting a tree or digging a new garden, you must contact Ontario One Call before starting the project.