ERTH Power offers assistance to customers during COVID-19

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ERTH Power offers assistance to customers during COVID-19opens PDF file Ingersoll, ON March 20, 2020 – As the COVID-19 outbreak continues to evolve, and acknowledging the vital and essential services that ERTH Power provides, we are taking aggressive steps to support our customers.

Recognizing the economic uncertainty for our customers associated with the COVID-19 outbreak, ERTH Power is extending the provincial disconnection ban by an additional three months.  As such, ERTH Power will suspend its collection action and offer Arrears Payment Arrangements in order to provide our customers more time to pay outstanding balances on their account if needed.

To further assist customers experiencing difficulties and financial hardship due to the COVID-19 pandemic, ERTH Power would like to remind customers that it offers financial assistance through several programs to those struggling to pay their electricity bills.  Customers seeking financial assistance programs can find the information on the ERTH Power website

  • ERTH Power has contingency policies and procedures to ensure the electricity system remains stable, our workforce is safe and protected, and that we continue to provide the necessary information, updates and support to customers
  • ERTH Power continues to monitor the COVID-19 pandemic situation closely and has continued to implement further measures as the situation changes

About ERTH Power

ERTH Power Corporation, “Your Hometown Utility” launched in July 2000, located in the heart of Southwestern Ontario, now representing the amalgamation of ten former Public Utilities Commissions (PUCs) serving the communities of Port Stanley, Aylmer, Belmont, Ingersoll, Thamesford, Otterville, Norwich, Burgessville, Beachville, Embro and Tavistock, Clinton, Mitchell, Dublin and Goderich. We are a local distribution company (LDC) providing safe and efficient delivery of electricity, billing and maintenance service to over 25,000 residential and commercial customers within our licensed service territory.