ERTH Power Conducting 2025 Customer Satisfaction Survey

ERTH Power is conducting its 2025 Customer Satisfaction Survey to gather feedback on topics such as electricity pricing, communications, customer satisfaction, among others.

To conduct the survey, ERTH Power has partnered with UtilityPULSE, a professional market research company that specializes in the utility sector, along with their data partner, The Logit Group. UtilityPULSE is a reputable company that has worked with utilities across the province for over 25 years. You can learn more at www.utilitypulse.com.

Starting in late October, customers who have been randomly selected may receive a call or an email invitation from UtilityPULSE to participate in the survey.

The survey takes about 10 minutes to complete, and we welcome your honest feedback. It helps us measure the effectiveness of our services, including what we’re doing well and where we can improve.

Your privacy is important. Individual responses will remain completely anonymous. ERTH Power will only see the combined results from all participants. For details on how we protect your information, please see our Privacy Policy.

If you have any questions or would like to confirm that this survey is real, please contact ERTH Power’s Customer Service team at 1-877-850-3128 (Monday to Friday, 8:30 AM to 4:30 PM) or email info@erthpower.com.

Thank you for taking the time to help us serve you better!