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COVID-19 UPDATE AND ASSISTANCE

With the current COVID-19 outbreak, ERTH Power is taking necessary steps to ensure the safety of our employees, customers and general public.

In an effort to limit the spread of the COVID-19 virus, ERTH offices have been closed to the general public. If you have an on-site meeting at one of our offices, please contact the meeting coordinator to reschedule or to coordinate a conference call. ERTH has also invoked work from home protocols for a subset of our staff and as such, call wait times may be longer than normal. With the increase in remote workers and to better serve you, we encourage customers to contact us via email versus telephone. Thank you for your patience and understanding.

ERTH Power Corporation
Email:  info@erthpower.com
Phone: (877) 850-3128
Weekdays from 8:30 am – 4:30 pm

Winter Disconnection Ban

The Winter Disconnection Ban scheduled to end on April 30, 2020 has been extended by an additional three months, extending now to July 31, 2020.

Financial Assistance

ERTH will be working with customers needing flexible payment plans in order to allow more time to pay outstanding balances on their account. Contact us to discuss payment options.

Financial assistance programs, including emergency relief, are available to customers.

The Low-Income Energy Assistance Program (LEAP), an Ontario Energy Board (OEB) program which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.. Learn more at the link above.

The Ontario Electricity Support Program (OESP), an Ontario Energy Board (OEB) program that lowers electricity bills for lower-income households. The OESP provides a monthly credit to eligible customers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills. You may be eligible to apply. Learn more at the link above

Time-of-Use periods

Time-of-Use Rates Suspended – In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on March 24, 2020 residential and small business customers on time-of-use (TOU) pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed. This means that TOU customers will be paying the “off-peak” price throughout the day as long as the Emergency Order remains in place. The Government has indicated that it intends to keep the 10.1 ¢/kWh pricing in place until May 31, 2020.

The 10.1 ¢/kWh pricing applies automatically – no customer action is required. Some customers may receive a bill before their utility or unit sub-meter provider is able to implement the price change, in which case they will receive a credit on the following bill.

Please note, any bill you receive that includes days prior to March 24, and following the relief period, will include On-Peak pricing at 20.8 cents per kWh, and Mid-Peak pricing at 14.4 cents per kWh.  For the days within the relief period, all consumption will be priced at 10.1 cents per kWh.

For more information please visit the Ontario Energy Board website.

 

 

 

 

 

 

 

TOU Frequently Asked Questions

Global Adjustment

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020.

The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers.

The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative. Industrial and commercial electricity consumers will automatically see this relief reflected on their bills. Consumers who have already received their April bill should see an adjustment on a future bill.

Mail Delivery Concerns – Go Paperless!

With growing concerns about mail contamination, go Paperless. Register for our eBilling service today and gain access to our secure, paper-free service that stores your bills online and gives you the convenience of viewing your account 24 hours a day, 7 days a week. Make bill paying easy. Sign up today!

Keeping you updated

As we continue to monitor the situation closely, we will implement new measures as the changes occur.
New developments or updates will be updated on this page, and posted on Facebook and Twitter.