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COVID-19 UPDATE AND ASSISTANCE

With the current COVID-19 outbreak, ERTH Power is taking necessary steps to ensure the safety of our employees, customers and general public.

In an effort to limit the spread of the COVID-19 virus, ERTH offices have been closed to the general public. If you have an on-site meeting at one of our offices, please contact the meeting coordinator to reschedule or to coordinate a conference call. ERTH has also invoked work from home protocols for a subset of our staff and as such, call wait times may be longer than normal. With the increase in remote workers and to better serve you, we encourage customers to contact us via email versus telephone. Thank you for your patience and understanding.

ERTH Power Corporation
Email:  info@erthpower.com
Phone: (877) 850-3128
Weekdays from 8:30 am – 4:30 pm

Winter Disconnection Ban

The Winter Disconnection Ban scheduled to end on April 30, 2020 has been extended by an additional three months, extending now to July 31, 2020.

Financial Assistance

ERTH will be working with customers needing flexible payment plans in order to allow more time to pay outstanding balances on their account. Contact us to discuss payment options.

Financial assistance programs, including emergency relief, are available to customers.

The Low-Income Energy Assistance Program (LEAP), an Ontario Energy Board (OEB) program which provides emergency financial relief to eligible low-income customers to avoid having their service disconnected.. Learn more at the link above.

The Ontario Electricity Support Program (OESP), an Ontario Energy Board (OEB) program that lowers electricity bills for lower-income households. The OESP provides a monthly credit to eligible customers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills. You may be eligible to apply. Learn more at the link above

The COVID-19 Energy Assistance Program (CEAP), provides support to residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.  CEAP is a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Learn more at the link above.

The COVID-19 Energy Assistance Program for Small Business (CEAP-SB), provides support to small businesses and registered charities that are struggling to pay their energy bill as a result of the COVID-19 emergency.  CEAP-SB is a one time, on bill credit to help customers catch up on their energy bills and resume regular payments. Learn more at the link above.

Time-of-Use periods

Time-of-Use Rates Suspended – In response to the outbreak of COVID-19, the Government of Ontario issued an Emergency Order under the Emergency Management and Civil Protection Act. As a result, starting on June 1, 2020, customers will be billed based on a new fixed COVID-19 Recovery Rate of 12.8 cents per kilowatt hour. The new COVID-19 Recovery Rate comes into effect for electricity customers who pay TOU rates. This fixed rate will apply to TOU customer bills 24 hours a day, seven days a week, providing stability and certainty for consumers as the government restarts the economy and supports individuals and families who continue to spend more time at home. The COVID-19 Recovery Rate will be in place until October 31, 2020,

For more information please visit the Ontario Energy Board website.

 

TOU Frequently Asked Questions

Global Adjustment

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting from April 2020.

The GA rate for smaller industrial and commercial consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly in line with the March 2020 value. Large industrial and commercial consumers (i.e., Class A) will receive the same percentage reduction in GA charges as Class B consumers.

The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative. Industrial and commercial electricity consumers will automatically see this relief reflected on their bills. Consumers who have already received their April bill should see an adjustment on a future bill.

Mail Delivery Concerns – Go Paperless!

With growing concerns about mail contamination, go Paperless. Register for our eBilling service today and gain access to our secure, paper-free service that stores your bills online and gives you the convenience of viewing your account 24 hours a day, 7 days a week. Make bill paying easy. Sign up today!

Visitor Screening Questionnaire/strong>

The safety of our employees, contractors, supplier partners and families remain ERTH’s overriding priority. Therefore, we will be verifying and documenting the health of contractors, suppliers and visitors who enter ERTH’s job sites and facilities.

In order to be granted access to our facilities and job sites, please complete and submit the COVID-19 Visitor Screening Questionnaire. For support or if you have any questions, please contact our customer support team at (519) 485-1820, via our toll free line at (877) 850-3128 or by contacting the person you wish to meet with. ERTH’s visitor guidelines can be accessed here COVID-19 Visitor Guidelines.

Keeping you updated

As we continue to monitor the situation closely, we will implement new measures as the changes occur.
New developments or updates will be updated on this page, and posted on Facebook and Twitter.