Posts Categorized: News


Public Awareness of Electrical Safety Survey

The Ontario Energy Board has required all of Ontario’s local distribution companies (LDCs) to perform a bi-annual public awareness of electrical safety survey of their customers with the assistance of the Electrical Safety Authority. To meet our requirements,we have contracted a third-party company who may call you on our behalf to complete the survey over… Read more »

Possible OESP Scam

The Ontario Energy Board (OEB) is alerting Ontarians to a possible telephone scam. The OEB has received reports that individuals, claiming to be affiliated with the Ontario Electricity Support Program (OESP), were calling to request access into consumers’ homes. In two incidents last week, residents were contacted about the OESP, and notified that a home… Read more »

Norwich Arena Saves Energy with New Technology

The Nor-Del Arena in Norwich, Ontario is improving their energy efficiency by upgrading the technology used to keep ice at its optimum temperature. It is expected that this investment will pay for itself through energy savings. In the summer of 2015, Nor-Del Arena installed the Cimco Seasonal Plus Controller. This $27,000 purchase is just one… Read more »

2016 Customer Satisfaction Survey

You have a chance to win one of ten $100.00 credits towards your March 2016 electricity invoice! Erie Thames Powerlines needs your input. Ensuring our customers receive the best service they deserve is a high priority for us. It is important to Erie Thames Powerlines to get input from our customers. We would like your… Read more »

Port Stanley Power Outage – Emergency Pole Replacement

Port Stanley Power Outage December 1 and 2 2015

Erie Thames Powerlines will be performing emergency pole replacement in Port Stanley on Tuesday December 1 and Wednesday December 2, 2015 which will require us to turn off electricity to some of our customers causing a temporary power outage. Electricity in Port Stanley will be turned off during the following dates and times (weather permitting):… Read more »

Is Electrical Safety at the Top of your Holiday List?

The following was written and released by the Electrical Safety Authority. The holiday season comes with the much-anticipated ritual of hanging the lights and installing festive decorations. And every year, thousands of Ontario consumers purchase and install holiday decorations without realizing the potential electrical safety hazards. To help avoid these risks, the Electrical Safety Authority (ESA)… Read more »

Changes to the Debt Retirement Charge

Further to a commitment made on April 23, 2014, the Ontario government is removing the Debt Retirement Charge (DRC) from all residential class users’ bills effective January 1, 2016. The DRC is to remain on all other electricity users’ bills until the residual stranded debt it retired – this has been estimated to occur by… Read more »

OEB Sets New Electricity Prices Effective November 1

The Ontario Energy Board has announced new electricity prices that will apply to all Time-of-Use customers starting November 1, 2015. In addition, the hours for mid-peak and on-peak prices will change to the winter schedule.

saveONenergy Fall Coupon Event

The saveONenergy Fall Coupon Event has started and coupons are available in-store at participating retailers until October 25, 2015. You can also download the coupons on the saveONenergy website.

Erie Thames Powerlines’ 2014 Scorecard

The Scorecard for Ontario’s Electricity Distributors was introduced in 2013 by the Ontario Energy Board as a tool to measure how well Ontario’s electricity distributors, such as Erie Thames Powerlines, are performing each year based on a specific set of measures. The Scorecard has been developed to provide customers insight of how well their utility… Read more »