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Assurance of Voluntary Compliance

Dear Customers,

ERTH Power Corporation is committed to providing safe and reliable electricity to the communities we serve. The trusted relationship we have with our customers is a top priority. As such, I am informing our customers of an error in the calculation of their fixed monthly charge, which resulted in overbilling.

Billing accuracy has always been a priority of ERTH Power Corporation and we sincerely apologize for this error. As soon as the error was identified, we took immediate action and corrected it as of May 1, 2022.

ERTH Power Corporation operates on fixed monthly charges and, due to the calculation error, our billing system translated these monthly charges into a daily charge for application to our customers’ bills. In the translation from monthly to a daily charge, the daily charge was calculated based on there being 30 days in every month (or 360 days in a year), but billed to customers 365 days a year.

ERTH Power Corporation has been working with the Ontario Energy Board to determine the restitution amount to be provided to our customers. We will be providing a one-time credit to all active impacted customers, which will appear on their December bill, which amounts to four years of overcharging.

We sincerely apologize to our valued customers for the error in our billing system and are committed to taking steps to ensure billing accuracy moving forward. We value our customers and the trust they put in us to provide the electricity required to power their life. As Your Hometown Utility, we remain dedicated to our mission of providing customers with safe and reliable electricity and will work to strengthen your trust in us.

You can find more information about this issue at the Ontario Energy Board website: https://www.oeb.ca/regulatory-rules-and-documents/compliance-and-enforcement-processes/enforcement-proceedings

If you have any questions about this situation, please contact our Customer Care department at info@erthpower.comcreate new email.

Sincerely,

Chris White
President and Chief Executive Officer, ERTH Corporation




New Time-of-Use and Tiered Pricing Effective November 1, 2022

On November 1, 2022, Time-of-Use (TOU) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will decrease. The winter Time-of-Use (TOU) hours and the change in the Tier threshold for residential customers on Tiered pricing will take effect November 1 as usual and remain in place until April 30, 2023.

Also effective November 1, 2022, the Ontario government’s Ontario Electricity Rebate (OER) will decrease to 11.7%.

Winter Time-of-Use (TOU) Pricing

  • Off-Peak (Weekdays 7pm – 7am, all day weekends and holidays) – 7.4¢/kWh
  • Mid-Peak (Weekdays 11am – 5pm) – 10.2¢/kWh
  • On-Peak (Weekends 7am – 11am and 5pm – 7pm) – 15.1¢/kWh

Winter 2022 Time of Use pricing chart

Winter Tiered Pricing

Tier 1

  • Residential – first 1,000 kWh/month
  • Non-residential – first 750 kWh/month
  • 8.7¢/kWh

Tier 2

  • Residential – for electricity used above 1,000 kWh/month
  • Non-residential – for electricity used above 750 kWh/month
  • 10.3¢/kWh

Winter 2022 tiered electricity pricing chart

The prices outlined above do not include other lines on your bill, like delivery. If you have a contract with an electricity retailer, you pay the price agreed upon in the contract, not the price set by the OEB. Effective November 1, 2022 the Ontario government’s Ontario Electricity Rebate will be changed to 11.7%.

For more information, please visit the opens in a new windowOntario Energy Board website.




Ontario’s System-Wide Electricity Supply Mix: 2021 Data

Infographic outlining Ontario's electricity supply mix

Electricity Retailing – Disclosure to Consumers, O. Reg. 416/99, requires retailers to disclose to consumers the Ontario system-wide electricity supply mix in the manner established by the Ontario Energy Board (OEB). The OEB’s Directive for the Disclosure of Information to Consumers by Electricity Retailers under Ontario Regulation 416/99 prescribes the manner and timing requirements for this disclosure. The Directive applies to all retailers, including distributors that provide standard supply service.

Under O. Reg. 416/99 the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following table discloses the system-wide electricity supply mix data for 2021. This data must be used by electricity suppliers for the purposes of complying with the disclosure obligations of O. Reg. 416/99 and the Directive. This data should be considered current until further notice.

2021 Electricity Facts

Electricity Source Ontario’s Electricity Mix
Nuclear Energy 55.3%
Water Power 23.3%
Natural Gas* 8.1%
Wind 9.0%
Solar PV 2.5%
Bioenergy** 0.5%
Non-Contracted*** 1.2%

  • *Includes Lennox and dual fuel (natural gas/bioenergy) consistent with IESO.
  • **IESO’s embedded generation data set combines biomass and gas.
  • ***Non-Contracted represents a variety of fuel types that the IESO is unable to categorize due to a lack of information from Local Distribution Companies (LDCs).
  • Note:
  • 1. Figures may not add to 100% due to rounding.
    2. Figures do not account for the sale and retirement of Clean Energy Credits(CECs).

To fulfill the requirements of the Regulation, the OEB presents the information in percentages. To support the changes the IESO has made to the presentation of their distribution-connected data, the supply mix data in the table below is also presented in Terawatt-hours (TWh).

Ontario’s Electricity Mix (System-Wide Generation in terawatt-hour – TWh)

Electricity Source Tx-Connected (direct) Dx-Connected (embedded) Total
Nuclear 83.0 83.0
Water Power 34.2 0.8 35.0
Natural Gas* 12.2 12.2
Wind 12.0 1.5 13.5
Solar PV 0.8 3.0 3.7
Bioenergy** 0.4 0.3 0.7
Non-Contrcted*** 0.01 1.8 1.9
TOTAL 142.5 7.5 150.0

* Includes Lennox and dual fuel (natural gas/bioenergy) consistent with IESO.
** IESO’s embedded generation data set combines biomass and gas.
*** Non-Contracted represents a variety of fuel types that the IESO is unable to categorize due to a lack of information from Local Distribution Companies (LDCs).
Note:
1. Components may not sum to the total due to rounding.
2. Figures do not account for the sale and retirement of Clean Energy Credits (CECs).

A PDF copy of Ontario’s System-Wide Electricity Supply Mix: 2021 Data can be found on our Regulatory page.




ERTH Power Corporation 2021 Scorecard

ERTH Power has released its 2021 Electricity Distributor Scorecardopens PDF file , which tracks our results across performance measures set our by the Ontario Energy Board, including:

  • Service quality
  • Customer satisfaction
  • Safety
  • System reliability
  • Asset management
  • Cost control
  • Connection of renewable generation
  • Financial performance

If you have questions, comments or need help reading the scorecard, please contact our Customer Service team at  1 (877) 850-3128, or refer directly to the Ontario Energy Board.




Planned Outage for Port Stanley on September 11, 2022

  • ERTH Power has been notified by Hydro One of a 90-minute area-wide planned power outage that will affect ERTH Power customers in Port Stanley on Sunday, September 11th at 6:00am so Hydro One crews can safely perform critical work at the Edgeware Transmission Station.
  • The power outage will take place on Sunday, September 11 from 6:00 a.m. to 7:30 a.m. and affect 6,684 Hydro One customers in Fingal, Oneida Nation of the Thames and the surrounding area as well as all Entegrus customers in St. Thomas and all ERTH Power customers in Port Stanley.
  • Affected ERTH Power customers can call 1-877-850-3128 or visit our Power Outages web page for more information.



ERTH Power Upgrading Infrastructure in Norwich Beginning August 2022

ERTH Power crews will be completing work in Norwich over the coming months to upgrade infrastructure along North, Elgin, Cook, Main and Sutton Street as shown on the map below. As we work to improve the electrical distribution system in the area we ask that you help keep yourself, your family and our staff safe. Always be aware of potential hazards and follow all road and traffic signs.

Norwich map highlighting North, Elgin, Cook, Main and Sutton Street




Ontario Electricity Rebate – Expanded Eligibility

Eligibility for the Ontario Electricity Rebate (OER) has been expanded, effective July 1, 2022. The OER reduces the pre-HST amount of the bill. Find out if you are eligible and how to apply.




ERTH Power’s New Green Button Connector Tool Certified as Compliant to NAESB’s ESPI v.3.3

ERTH GB Connector Powered By Savage Data Systems logo

ERTH Power is among the first utilities in Ontario to certify to the NAESB ESPI Version 3.3 Green Button Standard

Ingersoll, ON – On Friday, June 24, 2022, ERTH Power Corporation’s Green Button solution, the ERTH GB Connector, developed in partnership with Savage Data Systems and NorthStar Utilities Solutions, successfully achieved the Green Button Alliance’s Certification as compliant to the North American Energy Standards Board’s (NAESB) Energy Services Provider Interface (ESPI) version 3.3 business-practices specification, commonly known as the Green Button standard.

“Thanks to the dedication and expertise of our partners, we are extremely proud that ERTH Power will be one of the first utilities in Ontario to offer standards-based Green Button energy-usage data and retail customer data to its customers within the next couple of months,” said Graig Pettit, Vice President and General Manager of ERTH Power Corporation. “Since the beginning of this initiative, it has been important to maintain a seamless customer experience, while working to ensure we deliver the benefits of easy data access and secure data sharing to our customers. Leveraging the ERTH GB Connector, powered by Savage Data Systems, we are able to continue using our existing SilverBlaze customer portal, along with our trusted Savage ODS and NorthStar CIS platforms. This benefits both ERTH Power and our customers tremendously.”

The Green Button Alliance’s testing and certification of ERTH Power’s GB Connector solution comes less than eight months after the Ministry of Energy mandated that Ontario utilities implement Green Button Connect My Data and Download My Data solutions by November 1, 2023.

“The Savage Data Custodian, which powers the ERTH GB Connector, was the first solution to certify as compliant to the NAESB ESPI version 3.3 standard for Energy-Usage Information in February 2022,” said Ron Savage, President and CEO of Savage Data Systems. “Through our partnership with ERTH and experience working with other utilities, we are now able to deploy the ERTH GB Connector, powered by Savage Data Systems, with virtually any ODS and billing system.”

“Collaboration amongst proven technology and solution providers is the driving force that has propelled the ERTH GB Connector solution,” explained Laurie Palmer, Chief Operating Officer of ERTH Corporation. “We are now working with several other Ontario utilities to support their standards-based Green Button implementations, while delivering cost savings and efficiencies.”

About ERTH Power Corporation
ERTH Power Corporation is a licensed distribution company (LDC) providing efficient delivery of electricity, billing and maintenance service to over 25,000 residential and commercial customers within its licensed boundaries. Areas that ERTH Power currently service include the municipalities of Aylmer, Port Stanley, Belmont, Ingersoll, Thamesford, Otterville, Norwich, Burgessville, Beachville, Embro, Tavistock, Clinton, Mitchell, Dublin and Goderich. For further details on ERTH Power Corporation, please visit www.erthpower.com.

About ERTH Corporation
ERTH Corporation is a diverse group of companies with its origins in the utility industry. Owned by nine municipal shareholders, ERTH distributes electricity to 15 communities in southwestern Ontario and it has grown to be a leading provider of products and services in many industries including utility, energy retailer, municipal, and commercial and industrial to name a few. With customers across North America, ERTH is committed to improving the overall customer experience while helping to lower operating and maintenance expenses for our customers.

About Savage Data Systems
With a focus on the Ontario energy sector, Savage Data Systems has active customer relationships with most of the local distribution companies in Ontario. With several products that focus on the energy sector Savage Data continues to flourish. Savage Data Systems has a strong focus on Meter Data Management, Outage Management, Asset Management and Data Analytics.  Savage is a Participating Member of the Green Button Alliance.

About SilverBlaze
SilverBlaze Solutions is an award-winning software innovation, development and consulting firm. As a leader in customer engagement and collaboration, SilverBlaze specializes in providing self-service portal and intelligent form software to electric, water, gas, telecom and multi-service utility companies. Over the past 19 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement.

About NorthStar Utilities Solutions
NorthStar Utilities Solutions provides utilities with cost-effective solutions for real-world challenges.  Core to their solution offering is a Customer Information System for Electric, Gas, Water and Sewer.  Founded in 1976, NorthStar is now working with over 200 utilities throughout North America & the Caribbean.

 

GREEN BUTTON and the Green Button Logo are registered trademarks owned by Departments of the U.S. Government.

 




Ontario government announces off-peak rates all day starting January 18 to February 7, 2022

Off-peak rates all day from January 18 – February 7, 2022

Effective January 18, 2022, the Ontario government is setting electricity rates at the off-peak rate of 8.2¢/kWh, 24 hours per day from January 18 – February 7, 2022. Households, farms and small businesses will receive this off-peak rate automatically, whether they normally pay time-of-use or tiered rates.

The off-peak rate will apply automatically to all eligible customers for electricity used between January 18th and February 7th, 2022. You do not need to apply.

Visit the Ontario Newsroom to read the full news release.

Frequently Asked Questions

When does the round-the-clock off-peak rate come into effect?

The off-peak rate of 8.2 cents will start at 12:01 am on January 18, 2022 and be in place for 21 days, until end of day February 7.

I just switched from Time-Of-Use rates to tiered pricing. How does that affect me?

All residential, small business and farm customers, known as Regulated Price Plan (RPP) customers, will receive the off-peak rate. This includes everyone on either time-of-use or tiered rates.

I’m having a hard time paying my bills, even with the off-peak rates. What can I do?

Your electricity will not be disconnected. There is a province-wide disconnection ban in place between November 15 and April 30 every year.

In addition to the off-peak price, you also receive the Ontario Electricity Rebate, which holds your total bill lower and ensures that the average bill increases by no more than 2 percent per year.

For households that are struggling to pay their bills, there are several support programs. Details on these programs can be found at Ontario.ca/yourelectricitybill.

What happens at the end of 21 days?

The off-peak price of 8.2 cents/kWh is set to be in place for 21 days, starting January 18. When this program expires, you will automatically switch back to whichever type of billing you had before – either Time-Of-Use (TOU) or tiered. TOU customers will still have the option of applying to their LDC to switch to tiered rates.

How much will customers save with this change?

It is expected that customers will save approximately 13% on their bill. This amount is dependent on how much electricity is consumed, when it is consumed and what service territory the customer is located in.




ERTH Power implementing Green Button solution starting in January 2022

ERTH GB Connector Powered By Savage Data Systems logoIngersoll, ON – ERTH Power Corporation is pleased to announce that it is set to deploy its Green Button solution starting in January of 2022.

In partnership and collaboration with Savage Data Systems, Utilismart Corporation, and SilverBlaze, the solution will allow customers to access Green Button data through the comfort of their existing SilverBlaze self-serve customer portal (MyAccount). The ERTH GB Connector, powered by Savage Data Systems, will manage the requirements of the Green Button standard but will also be available for deployment in any existing customer portal. As a result, ERTH Power will be able to offer a seamless customer experience and not need to deploy new systems, thereby mitigating cost impacts.  Savage Data Systems will work with NorthStar and Utilismart Corporation to connect the customer and billing data that is required “The security of our customer data is paramount. By using our existing systems it not only makes it easier for our customers, but it also gives us the comfort of knowing that our data is secure.” explained Graig Pettit, Vice President & General Manager of ERTH Power. “The ERTH GB Connector tool means we are not integrating data to yet another location to be further synchronized and managed. That was a risk we were not prepared to take!” added Pettit.

“We are excited to join forces with ERTH Corporation on this project. Both companies have a proven track record of outstanding customer service and exceptional products,” stated Ron Savage, President of Savage Data Systems.

“Collaboration amongst proven technology and solution providers will generate the needed efficiencies for Ontario LDCs creating cost-effective solutions that work,” added Steve Ray, President of Utilismart Corporation.

The deployment of ERTH’s Green Button solution comes following the Ontario Government’s recent announcement, which mandated that all Ontario utilities must implement a Green Button solution within two years. ERTH is represented on the OEB Industry-Led GB working group by Laurie Palmer, Chief Operating Officer of ERTH. “With the ERTH GB Connector solution set to begin implementation in January 2022, we are confident that ERTH Power and our clients will be well-positioned to meet the needs of the market”, says Palmer.

About ERTH Corporation:
ERTH Corporation is a diverse group of companies with its origins in the utility industry. Owned by nine municipal shareholders, ERTH distributes electricity to 15 communities in southwestern Ontario and it has grown to be a leading provider of products and services in many industries including utility, energy retailer, municipal, and commercial and industrial to name a few. With customers across North America, ERTH is committed to improving the overall customer experience while helping to lower operating and maintenance expenses for our customers. For further details on ERTH Corporation, please visit www.erthcorp.com.

About ERTH Power Corporation:
ERTH Power Corporation is a licensed distribution company (LDC) providing efficient delivery of electricity, billing and maintenance service to over 25,000 residential and commercial customers within its licensed boundaries. Areas that ERTH Power currently service include the municipalities of Aylmer, Port Stanley, Belmont, Ingersoll, Thamesford, Otterville, Norwich, Burgessville, Beachville, Embro, Tavistock, Clinton, Mitchell, Dublin and Goderich. For further details on ERTH Power Corporation, please visit www.erthpower.com.

Media Contact
Jocelyn Facciotti
226-228-4382
jocelyn.facciotti@erthcorp.comcreate new email