MyAccount Customer Portal

How to Get Started with MyAccount

ERTH Power has launched a new MyAccount customer portal. To learn more about how to use the new portal, please make a selection below:

Why Use MyAccount?

When you register for MyAccount, you’ll have access to convenient online tools to manage your account, including:

View and pay your bills online
Review your transaction and payment history
View usage data
Analyze and download electricity usage
Add multiple accounts to your web profile
Access enhanced download options, including Excel, CSV and PDF
Access links to energy efficiency incentives and financial assistance programs
Compare price plans based on actual usage data and choose the right plan (if applicable)
Add Guest Access

For Existing Customers

If you previously used ERTH Power’s MyAccount portal, your account information has been migrated to the new platform.

The first time you login to the new portal, you will need to reset your password. Please follow these simple steps:

Go to MyAccount
Enter the email address associated with your MyAccount profile
Enter your current password
A password reset email will automatically be sent to your inbox
Click the unique link in the email (the link will expire after 15 minutes from the time of your request)
Create a new password and accept the terms and conditions

Once your password has been reset, you can log in and begin using the new MyAccount portal.

For New Customers

If you are not yet registered for MyAccount, you can sign up to access your ERTH Power account online by following these steps:

Go to MyAccount
Click Register Now
Enter your account information and email address
A verification code will be sent to your email address
Enter the verification code
Create a password (for security purposes your password must contain at least one number, one uppercase and a lowercase letter, a special character, and at least 12 characters, and cannot contain spaces)
Accept the terms and conditions
Click Finish

After completing the process, please allow up to five minutes before signing in for the first time.

Frequently Asked Questions

What is changing?

ERTH Power’s MyAccount portal has been upgraded to provide a more user-friendly digital experience, with improved tools and convenient mobile access.

Features include:

Real-time access to your billing, payment, usage and account information
The ability to access the portal from virtually any device, including your smartphone
Easy sign-in with Apple ID or Google Account
An intuitive price plan comparison tool to help you choose the best option
All current and historical customer information can be found in the portal

Do I need to register again?

If you are an existing MyAccount user, simply enter your email address on the login screen and follow the prompts to reset your password and access the upgraded portal.

If you are not currently a MyAccount user, you can complete a simple registration process at any time.

What if my current account was set up with an old email address or no email address?

If your current account was set up with an old email address or without an email address entirely, you will need to contact ERTH Power Customer Service for assistance updating your account information.

Will the old MyAccount still be available?

No. The upgraded ERTH Power MyAccount portal replaces the previous portal. All historical information will be available in the upgraded MyAccount platform moving forward.

Is my account information safe?

Yes. ERTH Power uses enhanced security measures such as two-factor authentication and other protections to help keep your personal and billing information secure when accessing MyAccount.

How long does registration take?

Registration usually takes only a few minutes. After completing the process, please allow up to five minutes before signing in for the first time.

Can I access MyAccount on my phone or tablet?

Yes. The ERTH Power MyAccount portal can be accessed from most devices, including smartphones and tablets.

Can I use Apple ID or Google to sign in?

Yes. You can use Apple ID or Google to sign in, as long as the email address matches the one you registered with.

If your email address does not match your Apple ID or Google sign-in, please contact ERTH Power Customer Service to update your email address on file.

How do I sign up for MyAccount?

Registering for MyAccount is quick and easy. Follow these steps to access your ERTH Power account online:

Go to MyAccount
Click Register Now
Enter your account information and email address
Create a password and complete the registration process

Once registered, you will be able to securely access your account anytime, anywhere.

Please note that when you register for MyAccount, you will be automatically enrolled in paperless billing. If you prefer to receive paper bills, you can update your billing preferences at any time through your profile settings.

How do I sign up for paperless eBilling?

Customers who register for MyAccount will be enrolled in paperless eBilling by default unless they opt out.

Billing preferences can be updated at any time through your MyAccount profile settings.

Log in to MyAccount
Select My Profile
Choose Accounts tab
Choose which account you want to switch to eBilling by clicking on the address
Scroll to the bottom of the page you will see Paperless Billing
Slide the toggle on the right of the screen to make it (if it is blue, paperless billing has already been selected, there is no action required)
You will see a green box appear on the top-right corner indicating “Success. Paperless Billing Updated.”
If you choose to remove your enrollment in eBilling and get a paper bill mailed to you, slide the toggle to the left to make it grey.

How do I reset my password if I forgot it?

You can reset your password directly through the MyAccount login page by selecting the “Forgot Password” option on the login screen and following the instructions.

Why does my password have to be so long?

To help protect your personal information and account security, MyAccount passwords must meet current cybersecurity best practices. Stronger passwords are more difficult for cybercriminals to guess or crack using automated tools.

For security purposes, your password must:

Be at least 12 characters long
Contain at least one uppercase letter
Contain at least one lowercase letter
Contain at least one number
Contain at least one special character
Not contain whitespace

Using a longer, more complex password helps reduce the risk of unauthorized access and better protects your account information.

Where can I find my account number and meter number?

You do not need your account and meter number to register as a new customer through MyAccount.

If you are an existing customer, your account number and meter number can be found on your ERTH Power bill. The account number can be found in the upper right hand corner on the front of your bill. The meter number can be found in the bottom left on the back side of your bill in the meter read section.

Who do I contact if I need help?

If you need assistance with MyAccount, billing, or registration, please contact ERTH Power Customer Service:

Email: info@erthpower.com
Toll-Free: 1-877-850-3128
Monday to Friday, 8:30 a.m. to 4:30 p.m.