Ontario Electricity Rebate (OER)

The Ontario Electricity Rebate (OER) is an on-bill rebate that provides eligible customers with a 17% reduction on the amount of their bill before HST as per O. Reg 363/16.

Most households, small businesses and farms are eligible for the OER. Effective July 1, 2022, eligibility for the OER was expanded to include three additional account types (see Ontario Electricity Rebate Form for definitions):

1. Common elements in residential multi-unit complexes (such as condominium buildings).
2. Retirement residences
3. Mobile home parks

Eligible multi-unit complexes, common elements in multi-unit complexes, mobile home parks, and retirement residences, that are not already receiving the rebate, will need to provide notice by completing the Ontario Electricity Rebate Eligibility Form in order to receive the rebate. Make sure to review the form to determine eligibility, and submit the form to ERTH Power Corporation one of the following ways:

• Email: customerservice@erthpower.com
• Fax: (519) 485-5838
• Mail: P.O. Box 157, Ingersoll, Ontario N5C 3K5

If your account is a low-volume account or relates to a farm or a long-term care home, you do not need to submit this form as you are entitled to receive the OER automatically. If you have one of these accounts, but you are not already receiving the OER, please contact our Customer Care team at 1-877-850-3128.

lf you are currently receiving the rebate and are no longer eligible, complete and return the Notice to Cease Ontario Electricity Rebate Form.

Customers must apply through an authorized Ontario intake agency and meet certain criteria to qualify. Below is a list of intake agencies in the ERTH Power service territory.

• Huron County Social Services: 1-888-371-5718, then press 0.
• Salvation Army – Woodstock: 519-539-6166
• Salvation Army – St. Thomas: 519-633-4509

Step 1: Collecting your paperwork

In most cases, you will have to meet with a representative of the social agency that you are applying through.

During this process, you will be asked to provide:

• Identification
• Current electricity and gas bills
• A disconnection notice, if you have received one
• A copy of a rental contract, lease or mortgage documents
• Proof of household income – cheque stub, employment letter, income tax return for adult members of household
• A copy of your most recent bank statement

Step 2: Approving your status

The agency looking at your case will decide whether you qualify as low-income. As part of this process, the agency will contact ERTH Power and ask us to pause any further disconnection or collection activity on your account until a decision is made. Your utility will also be notified if your application is denied.

NOTE: Emergency financial assistance is provided on a first-come first-served basis. Funds may be limited. Grants are issued on your behalf and paid directly to your utility. You will not receive a cheque.

To learn more, visit the Ontario Energy Board website.