Residential and small business customers who choose to be billed under the tiered pricing structure pay a set rate for the electricity they consume up to a kilowatt-hour (kWh) threshold per month. Customers that exceed this monthly threshold are billed at a higher rate per kWh for all additional electricity consumed.
Tiered prices give you the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month.
Tiered Rates and Thresholds
For residential customers, the threshold changes with the season to reflect changing usage patterns. In the winter period (November 1 – April 30), the tier threshold for residential customers is 1,000 kWh so that households can use more power at a lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh.
Tiered Pricing – Effective November 1, 2023
Winter (Nov. 1 to April 30)
Summer (May 1 - Oct. 31)
Residential – first 1,000 kWh/month / Small business – first 750 kWh/month
Residential – first 600 kWh/month
Residential – for electricity used above 1,000 kWh/month / Small business – for electricity used above 750 kWh/month
Residential – for electricity used above 600 kWh/month
Small Business Tiered Rates and Thresholds
The Tier threshold for small business customers is 750 kWh all year round.
Effective November 1, 2022, small business consumers are charged:
8.7¢ per kWh for consumption up to 750 kWh/month
10.3¢ per kWh for consumption above 750 kWh/month
The Choice Is Yours
Considering a switch? Learn more about Tiered, Time-of-Use, and Ultra-Low Overnight pricing to determine which one best suits your consumption behavior. Visit the Ontario Energy Board’s website.
P.O. Box 157143 Bell Street
Telephone Our Customer Care team is happy to help you complete the rate selection form over the phone. Contact our Customer Care team as soon as possible at 1-877-850-3128, Monday to Friday, between 8:30 a.m. and 4:30 p.m.
Please note that you will need to have a recent electricity bill on hand when filling out the form, as you will need your account number. For help to find the account number and other parts of the electricity bill, see sample bills on the Ontario Energy Board’s website.