Residential and small business customers who are billed under the provincial Regulated Price Plan (RPP) can choose between Time-of-Use (TOU), Ultra-Low Overnight, or Tiered pricing for their electricity.
Under Time-of-Use and Ultra-Low Overnight pricing, the price you pay for electricity depends on when you use it. Under Tiered pricing, you can use a certain amount of electricity each month at a lower price, and once that limit is exceeded, a higher price applies.
For more information on Time-of-Use, Ultra-Low Overnight, and Tiered Pricing, as well as tools to help you decide which price plan is right for you, please visit www.oeb.ca/choice.
Power is personal! When choosing a price plan, it’s important to know what your overall electricity consumption is and how your lifestyle can influence your energy costs. Below are a few things you should consider.
Your price plan – Do you currently pay TOU or tiered prices for your electricity?
Your consumption pattern and usage – When do you use electricity and how much electricity do you use in a month?
Your lifestyle and daily habits – Are you often home during the day on weekdays, so that shifting your usage is more challenging? Do you have large appliances that you need to run during the day on weekdays? Can you shift more of that usage to nighttime or weekend hours?
Calculate and Compare – Don’t guess. Use the Ontario Energy Board’s bill calculator to compare the different price plans and choose the option that best suits your consumption habits and lifestyle.
P.O. Box 157143 Bell Street
Telephone Our Customer Care team is happy to help you complete the rate selection form over the phone. Contact our Customer Care team as soon as possible at 1-877-850-3128, Monday to Friday, between 8:30 a.m. and 4:30 p.m.
Please note that you will need to have a recent electricity bill on hand when filling out the form, as you will need your account number. For help to find the account number and other parts of the electricity bill, see sample bills on the OEB website.