Under Time-of-Use (TOU) pricing, customers pay a different rate for electricity at different times of the day and on different days of the week. TOU pricing has three periods:
On-peak (when energy demand and cost is high)
Mid-peak (when energy demand and cost is moderate)
Off-peak (when energy demand and cost is low)
Under Tiered rates, customers pay one rate for the electricity they consume up to a set kilowatt-hour (kWh) threshold each month. Once customers exceed this monthly threshold, they are billed at a higher rate per kWh for all additional electricity consumed in that month.
The threshold changes with the seasons for residential customers and remain the same all year round for small business customers.
P.O. Box 157143 Bell Street
Telephone Our Customer Care team is happy to help you complete the rate selection form over the phone. Contact our Customer Care team as soon as possible at 1-877-850-3128, Monday to Friday, between 8:30 a.m. and 4:30 p.m.
Please note that you will need to have a recent electricity bill on hand when filling out the form, as you will need your account number. For help to find the account number and other parts of the electricity bill, see sample TOU and Tiered bills on the OEB website.