Understanding My Bill

Your Account Number is a 10-digit number that identifies your unique customer information profile with ERTH Power. This number is located in the top right corner of your bill and in the lower right portion of the bill.

TIP: For online banking, enter all 10 digits of your account number without the dash.

This is the amount you currently owe and the date that payment is due by. For customers that are signed up for pre-authorized payments, you will see a "Withdrawal Date" which is the date on which the payment will automatically be withdrawn from your bank account.

This section shows you how much more or less you used compared to last period.

The balance forward represents the outstanding amount that is still owing on your account, which will be carried forward on your current bill.

This chart outlines your electricity consumption history over the past 12 months. Daily and hourly consumption data is available to view through MyAccount.

This box contains important information, updates and tips that relate to your ERTH Power account, including the Total Ontario Support amount.

For some customers, ERTH Power bills for water/wastewater on behalf of the municipality. This chart outlines your water consumption history over the past 12 months.

This is the date range that use are being billed for.

The previous balance represents the amount owing on your previous bill. Any payments made since your previous bill will show below previous balance and a credit (CR). The balance forward represents the outstanding amount that is still owing on your account, which will be carried forward on your current bill.

This amount represents the electricity supplied during this billing period. Kilowatt-hour (kWh) rates are set by the Ontario Energy Board (OEB).

This amount represents the electricity supplied during this billing period. Kilowatt-hour (kWh) rates are set by the Ontario Energy Board (OEB). Customers on the Time-of-Use (TOU) price plan will see a breakdown of how much electricity they used at off peak, mid peak, and on peak rates. Customers on the Tiered price plan will see a breakdown of how much electricity they used by tier. Customers on Ultra-Low Overnight price plan will see a breakdown of how much electricity they used at ULO on-peak, ULO mid-peak, ULO weekend off-peak, and ULO ultra-low overnight rates.

Learn more about Customer Choice rate options

This is the cost of delivering electricity from generation stations to your home or business. Learn more about Electricity Rates and Charges. Learn more about Electricity Rates and Charges.

Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include the costs associated with funding Ministry of Energy conservation and renewable energy programs.

This amount represents the provincial Harmonized Sales Tax.

Effective November 1, 2019, the Government of Ontario introduced the Ontario Electricity Rebate (OER), which provides eligible customers with a rebate on their electricity bill. If you are eligible, this rebate will automatically appear on your bill.

ERTH Power bills for water/wastewater services on behalf of some municipalities. Customers residing in these municipalities will see a breakdown of their water and wastewater charges, along with any additional charges such as overdue interest for late payment on water/wastewater services. These funds are passed on to the municipalities.

This is a total of all current charges. It does not include balance forward from previous bills.

This is the total amount you owe, including all current charges and any outstanding amount owing from previous bills.

This section provides your meter number(s), meter reading(s) and read date for the current billing period and previous billing period.

This is the amount you currently owe and the date that payment is due by. For customers that are signed up for pre-authorized payments, you will see a "Withdrawal Date" which is the date on which the payment will automatically be withdrawn from your bank account.

Your Account Number is a 10-digit number that identifies your unique customer information profile with ERTH Power. This number is located in the top right corner of your bill and in the lower right portion of the bill.

This is the amount you currently owe and the date that payment is due by. For customers that are signed up for pre-authorized payments, you will see a "Withdrawal Date" which is the date on which the payment will automatically be withdrawn from your bank account.

The balance forward represents the outstanding amount that is still owing on your account, which will be carried forward on your current bill.

This box contains important information, updates and tips that relate to your ERTH Power account, including the Total Ontario Support amount.

This chart outlines your electricity consumption history over the past 12 months. Daily and hourly consumption data is available to view through MyAccount.

This is the date range that use are being billed for.

The previous balance represents the amount owing on your previous bill. Any payments made since your previous bill will show below previous balance and a credit (CR). The balance forward represents the outstanding amount that is still owing on your account, which will be carried forward on your current bill.

The Ontario Electricity Market Price, or Ontario Price, is charged to local distribution companies (LDCs) and other non-dispatchable loads. It forms the basis of the commodity charges in the retail electricity market and comprises the Day-Ahead Ontario Zonal Price (DA-OZP) and the Load Forecast Deviation Adjustment (LFDA).

The Day-Ahead Ontario Zonal Price is the load-weighted average of all day-ahead locational marginal prices (LMPs) calculated for non-dispatchable loads (NDLs) in Ontario.

The Load Forecast Deviation Adjustment (LFDA) is the total value of the IESO’s forecast deviation for all NDLs in $/MWh for a given settlement hour.

Note: Dispatchable load and price-responsive load pay the Locational Marginal Price.

Global adjustment (GA) covers the cost of building new electricity infrastructure, maintaining and refurbishing existing generation resources and covers the cost of delivering conservation programs in order to ensure adequate electricity supply over the long term in the province of Ontario.

This is a fixed monthly charge that in part covers ERTH’s costs associated with operating the business.

This is a variable charge that covers ERTH’s costs associated with operating the business.

The connection charge covers the cost of connecting the distribution system to Hydro One’s transmission lines, as well as the cost of transforming electricity from high transmission voltages to lower voltages for distribution. This charge is collected on behalf of Hydro One.

The network charge covers the cost of delivering the electricity from the generating stations to our region through Hydro One’s transmission system. This charge is collected on behalf of Hydro One.

The Wholesale Market Service Charge includes the cost of services provided by the Independent Electricity System Operator (IESO) to operate the wholesale electricity market and maintain the reliability of the high voltage power grid. It also covers certain costs incurred by local utilities to connect renewable generation. ERTH Power collects this charge, without mark-up, on behalf of the Independent Electricity System Operator.

This represents an administration charge of $0.25 per bill. This charge is set by the Ontario Energy Board and is the same for all utilities across the Province. This is a service charge for customers who have not contracted with an electricity retailer for their energy supply.

This amount represents the provincial Harmonized Sales Tax.

This is a total of all current charges. It does not include balance forward from previous bills.

This is the total amount you owe, including all current charges and any outstanding amount owing from previous bills.

The higher of peak kW or 90% of the peak kVa demand. Billed demand is used in the calculation of distribution usage and retail transmission charges.

Your power factor is the ratio of the amount of energy used to do real work (real power or kW) and the amount of total energy used to do that work (kVA). A power factor of less than 90% may negatively impact your bill.

This section provides your meter number(s) and meter reading(s) for the current billing period and previous billing period.