Late Payment and Disconnections

Many people experience financial hardship, which can result in overdue or unpaid electricity bills. At ERTH Power, keeping our customers connected is our top priority. That is why we offer late payment options to help you avoid service disconnections and relieve some of the stress.

If your ERTH Power electricity bill is overdue, we will send you a Late Payment Notice in the mail. If you receive a notice, please do not delay or ignore it. Contact our Customer Care team as soon as possible at 1-877-850-3128, Monday to Friday, between 8:30 a.m. and 4:30 p.m., or email us at info@erthpower.com.

A member of our Customer Care team will discuss payment options with you and help decide what is best for your situation. Payment options may include an Ontario Energy Board-prescribed standard Arrears Management Plan or arranging a customized payment plan to help you better manage your bills.

If you’re having trouble managing your bills, there are programs available to help. Visit our Financial Assistance page to learn more.

If your account remains unpaid after receiving a late payment notice, a Disconnection Notice will be sent to you next. The disconnection notice will outline your payment timeframe. If we do not receive payment from you within the specified timeframe, your electricity service may be disconnected. We will never disconnect your service without first sending a disconnection notice.

If you have received a disconnection notice, please contact us as soon as possible to discuss payment options. Remember, we’re here to help and will do everything we can to help keep you connected.

From November 15th to April 30th, electric utilities are banned from disconnecting residential customers solely for non-payment. Although this ban protects residential customers from having electricity disconnected during the winter, please be aware that you are still responsible for unpaid amounts. If you are having trouble paying your electricity bill, it is important to contact us as soon as possible to avoid overdue payment and possible disconnection when the ban is lifted in May.