Pre-Authorized Payments
Make bill payments easier with Pre-Authorized Payments (PAP). With PAP, the total amount of your Electric and/or Water bill is automatically withdrawn from your chequing account on the bill due date, so you don’t need to make a manual payment each month.
You will continue to receive your regular bill, which will indicate “PAP – Do Not Pay.”
Important Information
Once PAP has been set up, it will remain in effect unless cancelled. Please note:
- If two PAP withdrawals are rejected, automatic payments will be cancelled and a deposit will be required.
- PAP withdrawal amounts are submitted to the bank up to 10 days before the bill due date.
- If you make a manual payment after the PAP amount has already been submitted to the bank, a credit may appear on your account and will be reflected on your next bill.
Sign Up for Pre-Authorized Payments through MyAccount
Customers registered for MyAccount can sign up for Pre-Authorized Payments directly through the portal.
To get started:
- Log in to MyAccount
- Go to the Service Request section
- Select Pre-Authorized Payments
Sign Up for Pre-Authorized Payments Using our Online Form
If you are not registered for MyAccount, you can use our Pre-Authorized Payment Enrollment Form.
Need help?
Contact Customer Service if you have any questions.
