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Consumer Bill Back 2024
Connect With Us Balance Forward and Previous Balance Electricity Electricity Charge Breakdown Delivery: Regulatory Charges HST Ontario Electricity Rebate Water/Wastewater Charges Current Charges Total Amount Due Meter Numbers and Readings

Connect With Us

This section provides our contact information so you can  easily access customer support, follow us online, get updates or report an outage.

Balance Forward and Previous Balance

The previous balance represents the amount owing on your previous bill. Any payments made since your previous bill will show below previous balance and a credit (CR). The balance forward represents the outstanding amount that is still owing on your account, which will be carried forward on your current bill.

Electricity

This amount represents the electricity supplied during this billing period. Kilowatt-hour (kWh) rates are set by the Ontario Energy Board (OEB).

Electricity Charge Breakdown

This amount represents the electricity supplied during this billing period. Kilowatt-hour (kWh) rates are set by the Ontario Energy Board (OEB). Customers on the Time-of-Use (TOU) price plan will see a breakdown of how much electricity they used at off peak, mid peak, and on peak rates. Customers on the Tiered price plan will see a breakdown of how much electricity they used by tier. Customers on Ultra-Low Overnight price plan will see a breakdown of how much electricity they used at ULO on-peak, ULO mid-peak, ULO weekend off-peak, and ULO ultra-low overnight rates.

Learn more about Customer Choice rate options

Delivery:

This is the cost of delivering electricity from generation stations to your home or business. Learn more about Electricity Rates and Charges.

Regulatory Charges

Regulatory charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid and include the costs associated with funding Ministry of Energy conservation and renewable energy programs.

HST

This amount represents the provincial Harmonized Sales Tax.

Ontario Electricity Rebate

Effective November 1, 2019, the Government of Ontario introduced the Ontario Electricity Rebate (OER), which provides eligible customers with a rebate on their electricity bill. If you are eligible, this rebate will automatically appear on your bill.

Water/Wastewater Charges

ERTH Power bills for water/wastewater services on behalf of some municipalities. Customers residing in the these municipalities will see a breakdown of their water and wastewater charges, along with any additional charges such as overdue interest for late payment on water/wastewater services. These funds are passed on to the municipalities.

Current Charges

This is a total of all current charges. It does not include balance forward from previous bills.

Total Amount Due

This is the total amount you owe, including all current charges and any outstanding amount owing from previous bills.

Meter Numbers and Readings

This section provides your meter number(s), meter reading(s) and read date for the current billing period and previous billing period.

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